Cancellations, Refunds and Returns

9. Cancellations, Refunds and Returns

9.1 Amending your Order

9.1.1 If you would like to add Goods to an Order you have already placed, please place a new Order for these items.

9.1.2 If you need to change details of your delivery address or amend a delivery time, please contact us "info@feltd.de"

9.3 Right to cancel, standard items

9.3.1 You have the right to cancel your Order within 14 days without giving any reason.

9.3.2 The cancellation period will expire after 14 days from:

9.3.2.1 In the case of an Order for single Goods on the day which you or a third party other than our standard carrier and as indicated by you acquires physical possession of the Goods;

9.3.2.2 In the case of a contract relating to multiple Goods ordered in one Order and delivered separately, the day on which you acquire or a third party other than our standard carrier as indicated by you acquires physical possession of the last Goods to be delivered.

9.3.3 To exercise your right to cancel, you must inform us of your decision to cancel by contacting us by email at info@feltd.de. You may use the www.noe-shop.de standard model cancellation form which can be obtained via request from us or is available on our website but this is not obligatory.

9.3.4 To meet the cancellation deadline, it is sufficient for you to send your communication, confirming your exercise of the right to cancel before the cancellation period has expired.

9.4 Effects of cancellation

9.4.1 If you cancel your Order, we will reimburse the Payment received from you, including the cost of delivery (except for any supplementary costs if you chose a type of delivery other than our standard delivery offered). We may make a deduction from the reimbursement paid to you for loss in the value of any Goods supplied, if the loss is as a result of unnecessary handling by you.

9.4.2 We will make the reimbursement without undue delay, and not later than:

9.4.2.1 14 days after the date we receive back from you any Goods supplied; or

9.4.2.2 14 days after the day you provide evidence that you have returned the Goods; or

9.4.2.3 If there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel your Order.

9.4.3 We will make the reimbursement using the same means of payment you used for the initial transaction.

9.5 Returns procedure for items that are non-damaged/faulty

9.5.1 Following receipt of your written notice confirming your right to cancel, the Goods must be returned unused, and in a fully resalable condition in their original packaging without undue delay and in all circumstances no later than 14 days after the day you have informed us of your decision to cancel. Please also provide your Order reference when returning Goods. Goods are returned at the cost of the customer.

9.5.2 In all cases the Goods must be adequately packed and in the original packaging to prevent damage. You must write the original Order number clearly on the packaging.

Returns address and contact details:


Feltd. OHG

Stolbergerstr. 90d, 50933 Cologne

Germany

Email: info@feltd.de
Tel: 0049 221-58477508