Terms and Conditions

Terms & conditions

 

1. Definitions

1.1 ‘Order’ means: The request for Goods to be made or supplied

1.2 ‘Payment’ means The receipt of cleared funds into our account

1.3 ‘Working day’ means Monday – Friday

1.4 ‘Delivery Partner’ means – noe-shop.de nominated courier or contractor

1.5 ‘Goods’ means the goods confirmed in your Order to be supplied to you by us.

2. Ordering

2.1 Making your selection

2.1.1 Shopping online at www.noe-shop.com is a fast and secure process. When you have found a Goods that you wish to buy, simply select an option/finish, if applicable, check the quantity is correct and click on the ‘Add to basket’ button to add the Goods to your basket. (you will not have committed to buy at this stage).

2.1.2 You will have the opportunity to verify the Goods in your basket at any point by clicking the ‘Basket’ icon

2.1.3 You won’t have to buy the Goods in your basket and you can still amend your order at any point up until the “Confirm Payment” page. Should you wish to amend your selection, simply click on the ‘Basket’ icon and select ‘Edit Basket Contents’ where you will have the opportunity to remove or amend the quantity of the Goods selected.

3. Checkout and payment

3.1 To complete your purchases via our website:

3.1.1 If you are happy with the Goods that you have selected, please proceed by clicking on the “Go to Checkout” icon. Here you can check out as a guest or sign-up to create an account. When you click on the “Go to Checkout” icon you will need to enter your delivery address, billing address and contact details.

3.1.2 The ‘Confirm Your Order’ page will clearly show the total price of your Order including German VAT and delivery. If you are satisfied that your Order is correct please confirm that you have read and understood our Terms and click the “Pay with Credit/Debit Card” button, “Paypal” or “Bank Wire Transfer”. By confirming acceptance of our Terms and proceeding to click the “Paypal” button you are authorising us to take payment of the full amount shown including any additional charges and delivery charges as detailed. If you choose to pay by “Bank Wire Transfer”, the Order will not be processed until the full funds have been received in our bank account. At this point you will be accepting our Terms.

3.2 To complete your purchases via email, please email us at info@feltd.de clearly identifying the Goods that you wish to order and a member of our sales team will contact you within 2 working days to confirm your Order.

3.3 Order Acceptance

3.3.1 Your Order constitutes an offer by you to purchase the Goods from us in accordance with these Terms. You are responsible for ensuring that the contents of your Order are complete and accurate. Your Order shall only be deemed to be accepted by us when we have provided you with a written acceptance of your Order by email (unless you request an alternate form of written confirmation) at which point the contract between us shall come into existence.

4. Goods information

We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers and devices, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered Goods. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging may vary from that shown.

5. Pricing

5.1 All prices are quoted in Euro and are inclusive of German VAT but exclude delivery charges. For all countries outside the European Union (EU), VAT is automatically removed at the checkout.

5.2 Whilst we try to ensure that prices shown at the time you place your Order are accurate, we reserve the right to make price adjustments if it is discovered that the price is incorrect or a particular item is no longer available at the price shown on your Order.

5.3 If the price for Goods you have placed an Order for is found to be incorrect we will contact you to inform you of the error at which point you will be offered the option of reconfirming your Order at the correct price or cancelling your Order for any incorrectly priced Goods with a full refund for those Goods.

6. Security of shopping

6.1 Data protection and privacy

6.1.1 We are committed to protecting your privacy. The information we collect about you in order to process your Order will only be used lawfully in accordance with the Data Protection Act 1998. We will not wilfully disclose any confidential information without your prior permission and your details will not be passed onto a third party for their use in promotional purposes.

6.1.2 We will not share any of your information with parties outside our organisation except to the extent required by law, police, court order or as requested by other government or law enforcement authority.

6.1.3 Your personal details may only be disclosed to other reputable third parties only for the purpose of processing your Order. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable German Data Protection or Consumer Legislation.

6. Delivery

6.1 In most cases the email confirming your Order will state your chosen method of delivery and the estimated production time for the Goods ordered. Please note that unless the Goods are in stock, the production time of Goods is in addition to delivery time.

7.3 Standard delivery outside of Germany

7.3.1 Standard delivery offers delivery of the Goods to the door of the delivery address you provide to us when you place your Order (if the destination is an apartment, flat or complex, the Goods will be delivered inside the entrance to the building where possible).

7.3.2 Our German delivery partners for standard courier delivery are DHL.

7.3.3 All Goods purchased that are in stock will typically be sent out to you within 1 to 2 working days of acceptance of your Order.

7.3.4 Standard delivery does not include assembly or unpacking. Occasionally the delivery company may require assistance unloading larger items.

7.5 International shipping details

7.5.1 Delivery times are for German mainland delivery. All Europe and outside Europe destinations will take longer, about 7-14 days.

7.5.2 Our standard shipping for in stock smaller Goods will typically be 1 to 3 working days from confirmation of your Order. Please note: Delivery times do not include the time it takes for your Goods to be made. The estimated production times are stated on our website or available from our customer services team and are in addition to any delivery time estimate provided.

7.6 Delivery Address

7.6.1 You should be careful to check access to your property, as delivery is on the basis that you have checked the dimensions of each of the Goods ordered and you confirm that the Goods to be delivered will fit through all doorways, stairwells within the area of intended use.

7.6.2 If you need to amend the delivery address or time for delivery, please contact us as soon as possible as any changes made after the goods have been dispatched may be subject to an additional delivery charge up to the full amount originally paid for delivery.

7.7 Failure to deliver

7.7.1 We will not accept responsibility for Goods that are undeliverable due to insufficient access or for any reason that is not within our reasonable control (including your absence at the arranged time for delivery as notified by us or our delivery partner).

7.7.2 You agree to pay our reasonable costs associated with storage and redelivery due to the circumstances set out in 7.7.1 as set out above.

7.7.3 Please note: once the Goods have been delivered to you, risk in the Goods passes to you and you will be liable for any subsequent damage or loss to the Goods.

9. Cancellations, Refunds and Returns

9.1 Amending your Order

9.1.1 If you would like to add Goods to an Order you have already placed, please place a new Order for these items.

9.1.2 If you need to change details of your delivery address or amend a delivery time, please contact us "info@feltd.de"

9.3 Right to cancel, standard items

9.3.1 You have the right to cancel your Order within 14 days without giving any reason.

9.3.2 The cancellation period will expire after 14 days from:

9.3.2.1 In the case of an Order for single Goods on the day which you or a third party other than our standard carrier and as indicated by you acquires physical possession of the Goods;

9.3.2.2 In the case of a contract relating to multiple Goods ordered in one Order and delivered separately, the day on which you acquire or a third party other than our standard carrier as indicated by you acquires physical possession of the last Goods to be delivered.

9.3.3 To exercise your right to cancel, you must inform us of your decision to cancel by contacting us by email at info@felt.de. You may use the www.noe-shop.de standard model cancellation form which can be obtained via request from us or is available on our website but this is not obligatory.

9.3.4 To meet the cancellation deadline, it is sufficient for you to send your communication, confirming your exercise of the right to cancel before the cancellation period has expired.

9.4 Effects of cancellation

9.4.1 If you cancel your Order, we will reimburse the Payment received from you, including the cost of delivery (except for any supplementary costs if you chose a type of delivery other than our standard delivery offered). We may make a deduction from the reimbursement paid to you for loss in the value of any Goods supplied, if the loss is as a result of unnecessary handling by you.

9.4.2 We will make the reimbursement without undue delay, and not later than:

9.4.2.1 14 days after the date we receive back from you any Goods supplied; or

9.4.2.2 14 days after the day you provide evidence that you have returned the Goods; or

9.4.2.3 If there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel your Order.

9.4.3 We will make the reimbursement using the same means of payment you used for the initial transaction.

9.5 Returns procedure for items that are non-damaged/faulty

9.5.1 Following receipt of your written notice confirming your right to cancel, the Goods must be returned unused, and in a fully resalable condition in their original packaging without undue delay and in all circumstances no later than 14 days after the day you have informed us of your decision to cancel. Please also provide your Order reference when returning Goods. Goods are returned at the cost of the customer.

9.5.2 In all cases the Goods must be adequately packed and in the original packaging to prevent damage. You must write the original Order number clearly on the packaging.

Returns address and contact details:

Feltd. OHG

Stolbergerstr. 90d

50933 Cologne

Germany

Email: info@feltd.de
Tel: 0049 221-58477508

 

10. General

10.1 Force Majeure

10.1.1 We reserve the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of www.noe-shop.de and we shall not be held liable for any breach of contract resulting from such an event.

10.2 Invalidity

10.2.1 If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Terms will not be affected.

10.7 Governing law

10.7.1 These Terms are governed by German law; you agree to submit to the non-exclusive jurisdiction of the German courts in relation to any disputes arising under or in connection with these Terms or the contract between us.

10.8 Entire agreement

10.8.1 These Terms, together with our current website prices, delivery details, contact details and data protection and privacy policy, set out the whole of our agreement relating to the supply of the Goods to you by Feltd. OHG

11. Contact us

11.1 Customer Services: info@feltd.de

Feltd. OHG
Stolbergerstr. 90d

50933 Cologne


Germany

Phone: 0049 221-58477508

11.2 Complaints and Compliments

11.2.1 We hope that you are pleased with any Goods or service you receive from www.noe-shop.de but if there is something you are unhappy with, we welcome your feedback and would like the opportunity to put matters right.